Return Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
- If the value of the returned item causes the total purchase amount to fall below the spending-tier discount granted at time of purchase, the discount amount will be adjusted accordingly.
- Returns are subject to a 15% restocking fee.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you by email of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@decoupagenapkins.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Inclement Weather, Shipping Delays and Refund Policy

At Handcraftedholidaytraditions.com, we understand that inclement weather—such as wildfires, tornadoes, hurricanes, flooding and widespread power outages—can cause shipping delays. These examples are just a few of the potential weather events beyond our control and that of our shipping carriers. Neither packages nor postage costs are refunded due to weather-related delays and other unforeseen delays including events like local postal or dock-worker strikes, as we incur shipping costs regardless of delivery timeframes. Customers can monitor transit timeframes using the tracking link provided in their shipping confirmation email. However, if your package arrives late due to weather, you are welcome to return it, and it will fall under our standard return policy. We kindly ask for your patience in these situations.

Quality Assurance and Refunds

At Handcraftedholidaytraditions.com, we are committed to providing top-quality products for your crafting needs. Due to the many variables involved in the decoupage process—such as experience level, materials, and techniques used—we do not offer refunds for poor results. We believe in the quality of our products, and any issues may stem from the application process. Thank you for your understanding.

Shipping
To return your product, you should mail your product to: Handcrafted Holiday Traditions LLC, 13216 W Tiger Aloe Pl, Tucson, AZ 85743.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.